Refund Policy

At MovePad, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may return your item within 30 days of receiving it.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase is required.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products caused by improper use
  • Items returned without original packaging

Refunds

Once your return is received and inspected, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.

Contact

For questions, contact us at:
movepadsupport@gmail.com